Safeguard clients with product recall consulting services

Many companies do not realize that recall insurance can include the value-added services of crisis consultants. These services not only help policyholders proactively mitigate their risk, but also helps them react quickly and efficiently in the event of a recall or contamination. 

Through our worldwide partnership with RQA Group, Berkley Global Product Recall offers our clients a wide range of product safety and crisis management services to help them minimize risk while maximizing preparedness and crisis response. From the moment coverage is bound, our insureds have funds available to use towards pre-incident services, such as:

  • crisis plan development
  • facility inspections and supplier audits
  • product recall training and simulation exercises

In addition to these pre-incident services, our insureds also have 24/7 access to RQA’s global team of experts for crisis response.  Furthermore, consultant expenses in response to a covered incident are unlimited, outside of the policy limits and without application of the self-insured retention.  

Founded in 1989, RQA is the leading global consultancy and training firm; specializing in product recall, crisis management and business continuity.  Their team of consultants have expertise in a wide range of sectors including food and beverage, personal care, automotive, pharmaceutical, medical devices, and consumer products. These industry experts specialize in product safety, product recall, quality management, risk management, crisis management, business continuity, crisis communications and media.

By combining traditional insurance with consultant services, we help clients prepare for, avoid, handle and recover from crisis incidents. Services include Risk Prevention, Incident Response and Crisis Support. Below is a quick summary of these support services or download the RQA Service Summary Checklist for a more comprehensive overview.

Risk Prevention Services

  • Crisis Management Plans Development
  • Audit evaluations on food safety, food security & quality
  • Simulation Exercises
  • Interactive Workshops
  • Online Gap Analysis
  • On-Site Risk Assessments
  • Program Review and Development
  • Regulatory Compliance

Incident Response and Crisis Support

  • Product Recall and Traceability
  • Product Testing
  • Regulatory Support
  • Crisis Team Support
  • Crisis Communications
  • Technical Product Expertise
  • Malicious Investigations and Support
  • Reverse Logistics

Disclaimer: Berkley Global Product Recall is pleased to share this material with its customers. Please note, however, that nothing in this document should be construed as legal advice or the provision of professional consulting services. This material is for general informational purposes only, and while reasonable care has been utilized in compiling this information, no warranty or representation is made as to accuracy or completeness.